Description & History

Roving volunteers travel throughout the O'Hare terminals and position themselves at confusion points, identifying and offering assistance or information to distressed or confused passengers. Volunteers also may provide protective travel services to vulnerable or at-risk passengers who need guidance, support, or advocacy as they travel through the airport. These passengers may include refugees, travelers with special needs, immigrants and first time international visitors, and others. Each roving volunteer must complete a background check to obtain an O'Hare badge to pass through security checkpoints. Roving volunteers may work alone or recruit a partner to volunteer with. When working in pairs, each volunteer must be individually approved and badged by Travelers Aid. Required Skills: •Minimum age of 18 •Willingness to complete and pass a background check (at no cost to volunteer) •Strong listening skills •Ability to communicate clearly and professionally •Practical problem-solving skills and ability to suggest options and alternatives •Sensitivity to persons under excessive stress and/or of different educational, economic, cultural or racial backgrounds •Patience and ability to stay calm and positive during stressful situations •Flexibility and ability to handle a certain amount of ambiguity •Ability to learn and recall information in a fast-paced, ever-changing environment •Second language skills helpful but not required •Ability to move about the airport and make stops at various “confusion points” over the course of a 4-5 hour shift with short breaks. Time Commitment •One year commitment with an initial three month trial period for volunteer and staff to evaluate the volunteer match and performance •Minimum of two shifts per month. Shifts are Monday-Friday 10AM-2PM or 2-7PM; Sunday 3-7PM. •Schedule should be regular from week to week

About the organization

Travelers Aid Chicago

Carol King
Executive Director
Carol King
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